Retuns & Refund
We accept returns for items* that are packaging still intact. Once open, unable to return.
To start a return request, please contact us at firstname.lastname@example.org. Reason for returning must be stated.
Pack the item in its original packing material and send back to us.
Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 5 calendar days from the dispatch date for local orders.
You are responsible for postage costs of returned items. Kindly note that all return parcels are dealt with via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
If we accept your return, we will make any exchange of products due to you as soon as possible and generally within 14 days from the day on which we receive the returned product. Please note that returns will be provided only in the form of same product or product with the same value. In the condition if the product is in higher price, you are responsible to top up the amount.
The cost of delivery of your Order will be displayed to you on our Site. We offer express shipping and you may refer to our FAQs for more details.
Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 2 working days. Our local delivery partner shall deliver the product to the address specified in your Order.
Any delivery dates stated during the order process are estimates only.
If delivery of your product is delayed, we will inform you accordingly and the product will be dispatched after it becomes available.
The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
SGD 4.90 delivery fees charge for the Order value SGD 0 to SGD 19.90
SGD 3.90 delivery fees charge for the value Order value SGD 20.00 to SGD 39.90.
SGD 1.99 delivery fees charge for the value Order value SGD 40.00 to SGD 59.90.
Free delivery for Order Value SGD 60.00 and above.
We’ll be in touch via email in the event of a bounced parcel. However please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the product.
Bounced parcels that are unclaimed after half a year will be deemed as DGM Pte.Ltd property and no compensation will be offered as sufficient response time has been given.
When You Become Responsible for The Product The product will be your responsibility from the time we deliver the product to the address you provided us. You own the product which is the subject of your Order once we have received payment in full for your Order.
We may terminate the Order at any time by writing to you if:
- You do not make payment to us when it is due;
- You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the product (e.g. delivery address);
- You do not, within a reasonable time, allow us to deliver the product to you;
If we terminate the Order in the situations set out above, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.